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Hours, Guarantee, Privacy, Security

Store Hours:

  • Retail store hours:
    Mon. - Fri. 9-6. Sat. 9-4
    Sun: April - Christmas, 12 - 3:30pm. Christmas - April, closed.
  • We do not take phone orders on Sundays.
  • Telephone Hours: Mon. - Fri. 8-5, Sat. 9-4
  • Our retail store is closed on Sundays from January through March.

Guarantee and Returns Policy

If you are dissatisfied with any item or if we have made a mistake in taking, filling, or billing your order, please fill out the form on the back of your invoice and call us right away at 1-800-341-0282. We want you to be happy with our products and with our service.
We request that returns be made within 60 days for a complete refund. Returns made after 60 days will be subject to a 15% restocking fee and receive store credit only. No returns on sale items, items purchased at bulk price 3, or on special order items. Items returned must be unused and in their original condition.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. This information will only be used to process orders and facilitate communication between you and Halcyon Yarn. We will not sell, rent, or share your personally identifiable information... (triple) Period!

In addition to the personally identifiable information that we use internally to facilitate processing your order, we may work with third parties in our advertising efforts. Most noteably, to compete in the busy fiber arts world, we may advertise using text and display ads on the google ads network. Doing this requires us to use code supplied by google so that they can:

  • Track clicks and visits from Text and Display Advertising, including Remarketing
  • Allow third-party vendors, including Google, show our ads on sites across the Internet
  • Allow third-party vendors, including Google, to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website

While this can be useful for us and for customers, it can also make some folks (including us, at times) a bit un-easy. Luckily, all of this tracking is completely optional. Visitors to our site (or any site) can:

  • Opt-out of Google Analytics for Display Advertising
  • Customize Google Display Network ads using the Ads Preferences Manager
  • Exercise fine-grained control of google's third party cookie settings, including site-by-site preferences, using google analytics opt-out browser plugin
  • If you are newly concerned about on-line privacy and would like to learn more about disabling tracking both within google's preferences, and using various browsers and browser plugins (while still using google services), we reccomend this cnet.com article which covers many options

Security

Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

For Information on Shipping and Handling

See shipping page

Class Information

We offer a continually changing schedule of classes across a wide range of interests and skill levels. Our classes and events are held at Halcyon Yarn's retail store and warehouse in Bath, Maine. If you are interested in more information visit our classes and social page. To get directions to our store check our directions page.

The Halcyon Yarn Newsletter

We update our blog / news page on an ongoing basis, and send out a newsletter every 1-2 weeks. Please check out the news page or sign up for our newsletter to keep up to date!