COVID-19 Store Update
Dear Halcyon Yarn Friends and Customers,
We hope that you are staying safe continuing to make beautiful things during this unusual summer. Let’s stay creative together during this challenging time!
The health and safety of our community, staff, and customers, is our greatest priority. In order to maintain the highest safety standards we are operating with limited staff and schedule. We are glad to be taking your calls and processing online orders, as well as offering contact-free curbside pick-up. Our retail shop remains closed to the public and we have suspended all classes and groups for the time being. We appreciate your understanding and we will continue to adapt as safety and public health guidance permits.
ONLINE ORDERING
We’re glad to be safely bringing beautiful materials right to your door. You can order online at any time for delivery to the United States and Canada. We cannot currently ship to international addresses beyond Canada due to unpredictable delivery schedules, however we will again as soon as possible. All regular orders ship within 1-3 business days.
We are currently only offering in-stock items through the website, however we are glad to place a back order or special order over the phone. If there’s something you don’t see online, or if you would like to order equipment or other items temporarily unavailable on the website our customer service representatives are happy to coordinate your order. Please call 800-341-0282, or contact us here.
TELEPHONE SERVICE 800-341-0282
Customer Service is available by phone Monday through Friday between 11am and 5pm (EST). We’re glad to provide fiber art advice and product recommendations, take your order, provide the status of an order you’ve placed, or arrange for curbside pick-up. Please call 800-341-0282. If all our associates are busy please leave a brief message and we’ll return your call promptly.
CURBSIDE PICK-UP
For our local customers and shop visitors – we miss you! We are sorry we can’t invite you into the retail shop or classroom at this time, however we are glad to get an order ready for you to pick up at our 12 School Street location in Bath, Maine. Our safe and convenient curbside process is completely contact-free.
Curbside Pick-Ups are scheduled between noon and 5pm (EST), Monday – Friday. If you need to make other scheduling arrangements please let us know and we’ll work to accommodate your request.
Your order will be in a brown paper bag with your name on the outside and the receipt enclosed. Orders are on the black shelf in the covered doorway just outside the main entrance from our parking lot. Please park in the lot and if other visitors are at the door please respect at least six feet of physical distance and wear a mask or cloth face covering when retrieving your order. The shop door will remain locked and the area is monitored by video. If you have any difficulty please call and someone will assist you.
TELEPHONE – Please call at least an hour in advance of your desired pick up time so that we can confirm your order and have it ready. Please pay by credit card when you order and let us know when you’ll be picking up.
ONLINE – Please allow for at least 24 hours prior to your desired pick up time. Place your order as you normally would online and note CURBSIDE as well as your intended pick up time in the order comment field. You’ll be prompted to select shipping however you will not be charged any shipping fees. (We’re creating a more streamlined option, but as long as you note curbside in the comment we’ll make sure it’s ready!)
RETURNS
We cannot accept returns or exchanges in person at this time. Please mail your items to the following address and include your contact information and return/exchange information.
Halcyon Yarn – Returns, 12 School St., Bath, ME 04530
Returns must be made within 60 days of the original purchase, and be in unused condition with original, unopened packaging (labels or sealed packaging) intact. Shipping charges are non-refundable. Refunds are issued via your original method of payment, of for store credit if you prefer.
Except in case of error or defect, we cannot accept returns on knitting needles, crochet hooks, sample cards, books, magazines or patterns, special orders or drop shipped items, items which have been used, assembled, or otherwise modified, or clearance items.
STAYING SAFE AT HALCYON YARN
We want you to know that when you shop from us you can trust that we have taken every precaution to maintain the highest safety standards for all Halcyon Yarn staff, as well as for our delivery people, and for you. Here is what we are doing to maintain the safety of our community:
- We have limited the number of staff permitted on-site per shift so that adequate physical distancing can be maintained at all times. Staff work and take breaks only in their own workspaces.
- Masks are provided to and worn by all staff any time they are in a common area of the building.
- All high-touch surfaces, including doorknobs, entry areas, and workstations, are sanitized at the start and end of every shift as well as regularly throughout the day.
- An additional handwashing station has been installed and staff are required to wash their hands frequently throughout their shift.
- Sanitizing supplies are provided at every workstation and entry, and are used frequently during the handling of all incoming and outgoing items.
- Deliveries and outgoing packages are staged so that drivers do not enter the building at any point. For their safety and our staff’s they access packages exclusively through well-ventilated loading areas that are not accessed by anyone else during package handling.
- All full-time Halcyon Yarn staff are offered 100% employer-paid group health and dental insurance, along with an employer-funded HSA (health savings account) to offset deductibles. We stand by the belief that no one should be without affordable access to health care, especially now.
Halcyon Yarn would not exist without the hard work of our capable and diligent staff. We are deeply grateful for everyone’s efforts and we are grateful that we are able to put safety above all else throughout our operation.
As you shop online or in your community in the coming weeks we urge you to consider the practices of the companies from whom you acquire goods. Please shop locally when you can, and support BLPOC and other minority-owned businesses. We urge you to patronize those businesses that are putting the health of their community and the safety of their staff above the “profit at any cost” model some businesses have chosen. It is your loyalty as a customer that enables small businesses like ours and others to maintain the high levels of social responsibility, service, and care that we provide. Your choices matter and we are grateful!
STAYING IN TOUCH
If you haven’t already, please sign up here for our email newsletter. This is the best way to stay in touch and to receive information and inspiration while we’re closed. We’ll all need a little color and creativity to get through this, we look forward to sharing that with you here and on instagram and facebook.
Please contact us online if you have questions or would like further assistance. We will reply as soon as possible. Many of our staff are working remotely, therefore you may experience some delays – we will be in touch as soon as possible.
We realize it’s a privilege to be able to step back and take comfort in the “staying in” activities we love. Please, be extra kind and supportive of those who cannot easily take that time and are continuing to work and be in service, or who may be more isolated than ever. Consider this moment a respite if you can, and find comfort in the simple pleasures of making, and of giving. We’ll be staying in touch and we look forward to providing you with the best possible service and the comfort of the crafts we love in the days ahead.
Be well, be safe, be creative, and especially be kind to one another. We are grateful for all of you, our wonderful customers, and we look forward to seeing you again soon!
All my best,
Gretchen Jaeger
President, Halcyon Yarn
I really appreciate your statement of solidarity and your info on how you are handling COVID safety measures. I am about to turn 92, have been weaving for 32 years and look forward to Handwoven magazine and this newsletter. Thanks.
Thank you for the complete information on your COVID-19 policy, including hours of operation. Yesterday, I went to a nationally recognized firm to do business. Their web site said they were open but didn’t give a closing time. Seems they now close at 4PM, the time I arrived to find the door locked. If they had just taken their customers into consideration, I would not have left home.
Thanks, Mary Anne! There’s a lot of “moving targets” these days so we are trying hard to adapt and communicate as well as possible, and we’re always glad to hear if there are ways we can improve your experience with us. Be well, and thanks so much for the positive feedback!