I contacted Halcyon yarn at the very beginning of the covid19 pandemic shutdown. I had been thinking about learning inkle weaving and had a few questions. I was so surprised when I received a reply within hours. My questions were answered in a friendly tone. These emails went back an forth for a couple of weeks. Eventually I decided to purchase an inkle loom and again the person that I'd had many emails with made sure that Amos ,who was in the store received my order.
A week after I received my order I got another email, informing me that I might be interested in an article coming out in the next months Handwoven Magazine!
I am so impressed with the patience, kindness, and customer support that I received over a period of weeks.
Thank you so very much, I hope to meet you someday, when this virus is history and I'm shopping at Halcyon.
” A. C., Rangeley, ME