We've launched our new website and we’re excited to offer you a great online experience. Please be patient while we find the ‘bugs’ and get our bearings! Read on for some highlights and changes below...
Make new friends, but keep the old…
If it’s your first time visiting us - It’s so nice to meet you! We are a full-service independent yarn store in Bath, Maine, operating since 1971. You can learn more about us here: About Halcyon Yarn
If you’re a Halcyon Yarn ‘regular’ there are a few changes we hope you’ll enjoy, and that may take a little getting used to. Please review our FAQs or contact us any time for assistance.
While you’re here, please sign up for our Email Newsletter to receive a 10% off welcome code! Or, if you’re already a subscriber (thank you!) be sure to check your inbox in the coming weeks for special promotions - we’d never leave you out!
Customer service and order-related emails will now come from customerservice@halcyonyarn.com, and newsletter emails will come from hello@halcyonyarn.com (no reply). To make sure you receive these, please mark us as an approved sender or check your spam folder while our emails get reacquainted. (New or old, you can easily unsubscribe if you prefer not to receive our newsletter. We never sell or share your address and we only write when we have something we think you’ll really want to hear.)
A quick note about in-person shopping…
Yes - we will be reopening for limited in-person shopping later this fall.
No - we do not have a firm date yet, we are a small crew and are going as fast as we can. Now that the new site is up we’re focused on opening our doors before full-blown sweater-weather-winter is upon us.
Yes - we know it’s been too long, we miss you too… We won’t bore you with the whys and wherefores of the delay, but we thought it would be sooner too and we apologize for the wait.
Please stay tuned for the schedule!
As always - we are happy to assist you with any questions and we’d love to hear your feedback as we continue to improve your experience with Halcyon Yarn. You can reach us by phone or email and the same friendly and dedicated folks you’re accustomed to will get back to you soon: Contact Us
Enjoy your visit!
Warmly,
Gretchen, Rachel, and the Halcyon Team
What's new!
- Free Shipping now $150!
- Actual Shipping Rates are now available in your cart so you can easily select the service you prefer (including for International delivery, Alaska & Hawaii).
- Curbside Pickup is just as easy, same process, same location!
- Simply select “Pickup in store” at checkout, and in your Order Note enter the day and time you plan to pick up. You’ll receive a confirmation email with additional information and you can always call too if we can help!
- Customer Accounts
- You’ll now have easy access to view your current orders, check tracking, re-order past items, or start a return. Orders placed before September 5th, 2024 will not be visible in your account, but if you have a question or need a copy of a past invoice just email or call and we’ll be glad to provide it. Your personal information is as secure as ever. Credit card data is not stored in your customer account, and you can edit your profile any time.
- Gift Certificates & Account Credits
- Redeeming or purchasing Gift Certificates just got easier! You can purchase a new digital gift card or beautiful printed card here: Gift Cards
- If you have an existing Gift Certificate or Account Credit you can redeem it using the same number, just enter it at checkout.
- Need to check your balance, or have a credit for a past transaction As always, Halcyon Yarn Gift Certificates do not expire and you can always ask us for assistance!
- Weighed Items
- Some of your favorite items are sold on cones by actual weight. If you’re a frequent shopper you may notice some changes to how these items are displayed. On each product's page you can select either the “Large” or "Mini Cone” size. Large cones marked as WEIGHED ITEM are now sold by the ounce, with each cone weighing between 15 and 18 ounces, as they always have, but we previously displayed it in pounds rather than ounces. When selecting the Large (pound) cone you’ll see the maximum quantity and price displayed, therefore your final total will always be equal or less than this amount, so you can be sure you’re never spending more than you expect. In your checkout view you'll always see the number of ounces in the top right grey circle (ie. 18, 36, 54, etc.). This refers to the ounces, not the pounds! Your order will be adjusted to the actual weight of each cone before it is shipped or your card is charged, and your final invoice will reflect the adjusted weight and balance.
- Improved Navigation! Take a look around... You'll find it easy to locate what you need and discover new items:
- Explore with multiple ways to find things: Browse by collections of products, or search by name, item number or any related words in the search bar.
- Plus, you can now filter your search results to find exactly what you need. For example, filter yarns by weight, brand, fiber content, gauge or sett.
- Color filters! You can now filter by color group to compare yarns easily and find just the right hue for you!
- A few functions are not currently available: The "team color selector" and "hex color tool" selectors are not available.
- The Weaving Calculator is also temporarily disabled. A new and improved version will replace it soon.
- Best of all, lots of new products are arriving now!