Retail store hours:
If you are dissatisfied with any item or if we have made a mistake in taking, filling,
or billing your order, please fill out the form on the back of your invoice and call us right
away at 1-800-341-0282. We want you to be happy with our products and with our service.
We request that returns be made within 60 days for a complete refund. Returns made after 60 days will be subject to a 15% restocking fee and receive store credit only. No returns on sale items, items purchased at bulk price 3, or on special order items. Items returned must be unused and in their original condition.
Class cancellation policy:
Full refund of class fee up to two weeks before a class beginning date. No refund of the class fee within two weeks of the class start date. No refunds after four weeks of the beginning date of a "special" class (FiberME is an example of this and teachers coming from far away). If a class is canceled by Halcyon Yarn for any reason you will receive a full refund.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. This information will only be used to process orders and facilitate communication between you and Halcyon Yarn. We will not sell, rent, or share your personally identifiable information... (triple) Period!
In addition to the personally identifiable information that we use internally to facilitate processing your order, we may work with third parties in our advertising efforts. Most noteably, to compete in the busy fiber arts world, we may advertise using text and display ads on the google ads network. Doing this requires us to use code supplied by google so that they can:
While this can be useful for us and for customers, it can also make some folks (including us, at times) a bit un-easy. Luckily, all of this tracking is completely optional. Visitors to our site (or any site) can:
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We offer a continually changing schedule of classes across a wide range of interests and skill levels. Our classes and events are held at Halcyon Yarn's retail store and warehouse in Bath, Maine. If you are interested in more information visit our classes and social page. To get directions to our store check our directions page.