When you call with a question or concern you get to talk with a real person. Not only that that are super nice and go out of their way to help. Orders are prompt. Like the web site as it will tell you in real time if the color you want is on back order or how many are available. Since I belong to a guild i's like putting money in our treasury at the end of the year. Did I mention the bulky yarn is great for whipping my rugs!
” P. C., Binghamton , NY