I have had excellent experiences ordering from Halcyon. Should an item be on backorder - which happens RARELY - your customer service staff keeps me informed of the status. Items have always arrived within the time frame given. Often earlier than expected.
As for the quality of materials from Halcyon, all have been excellent. Even though I live in the real Northern New York (1 hour from Kingston, Ontario, Canada)there is not a yarn shop in my area so I must order almost all of my materials in order to get good quality. I can always count on Halcyon.
” B. V., Carthage, NY