When I called Halcyon to order my first spinning wheel, in the 1990's, knowing next to nothing about spinning or fiber, I was helped over the phone by a gentleman who encouraged me, explained what I needed and what I didn't and suggested an excellent book (Hands On Spinning, by Lee Raven). Every interaction I have had with Halcyon since has been similar. I have spoken with gracious, knowledgeable people who have directed me to useful resources or products which have reached me expeditiously. What more could a fiber grrrl ask?
” S. K., Orono , ME